Memori di Call Centre

Sedia maklum, aku pernah bergelar agen perkhidmatan pelanggan, customer service. Kerja buat call. Berikut istilah-istilah yang telah aku lupakan setelah 4 bulan bersara dari dunia yang penuh manipulasi :

VADS - value added data services

CCD - customer care department

CPC - Central Processing Centre

Multi-tasking

Buddy session

OJA - on job assessment

TL - team leader

OM - operation manager

Configure e-mail

Avaya (selalu hang) - Trecker - Productivity

Manual In - RTFM

PRB - paid rest break

POT - paid off time

Aging 150 days

K-base (C-nergy) - Webstar - SAMS - MCMB - Session DB -  MIPS

iCare, iCare Prime, iComs

Tollgate - BMS

RNA - ringing no answer - 3rd attempt - VCI matched - sent sms via Infoblast - case closed

Pending despatch, pending verify, pending assign, due date, assigned

CKC - cable kena curi

Assign back

create TT- (trouble ticket), 2nd TT & ...

Docket - RCC, LMG - FMCC

PPOE / PPOA

Account TOS - TMPoint

Plotter - Ping address

DSL blinking/ stable / off

Slow connection

Cannot login / Connected but cannot browse/

Intermittent/frequent disconnection

SD - service delivery

AWOL - absence without leave

DRF!

Dial 100

Close report, by cpc_akim xOxO